PROS Aviation Operations Advisory Retainer Service

Airport and Airline operations never stand still, and neither should your access to expert guidance. With the PROS Aviation Operations Advisory Retainer, you gain year-round access to a senior team of aviation professionals who bring decades of experience across ground operations, maintenance, flight operations, dispatch, cabin, cargo, safety and more.Think of it as having a dedicated advisory team “on call” to help navigate today’s most complex operational and safety challenges. Whether you are facing regulatory changes, internal audit findings, safety performance concerns, or operational process reviews, our advisors deliver practical, actionable support.

How It Works:

• Select an annual retainer package aligned with your needs

• Access our advisors by phone, email, or virtual consultation

• Receive hourly, targeted guidance and operational solutions

• Strengthen safety, compliance, conformance and performance readiness all year long

Meet Your Senior Advisors!

Each brings deep expertise, global perspective, and proven results to support your airline’s success.

• Jim Kelly — 46+ years in aviation, including 25 years in management. Lead Auditor (ASQ/CQA) since IOSA’s inception with 200+ audits across ORG, GRH, CGO, and SEC disciplines. Extensive expertise in safety, SMS, airworthiness, emergency response, and airport operations. Known for delivering results-driven solutions that stand the test of regulatory scrutiny.

• Amy Martin — 18+ years of leadership across ground operations, cargo, safety, security, quality, and training. Certified Lead Auditor in GRH, CGO, and SEC disciplines, and Safety Trainer in subjects such as RBI, IOSA, Auditing and SMS. Recognized for building strong safety cultures and guiding both frontline staff and senior executives toward sustainable operational excellence.

• Elizabeth Schreck — 18+ years of experience across flight, dispatch, and cabin operations, safety, and training. Certified Lead Auditor in ORG, FLT, DSP, and CAB disciplines, and Safety Trainer in subjects such as RBI, IOSA, Auditing and SMS. Known for practical, hands-on advisory support that empowers airline teams to achieve lasting compliance and performance improvement.

• Javed Iqbal — Over 45 years in commercial aviation, with expertise in international flight operations, crew training, and airline safety management. Former flight crew member and experienced auditor across FLT, DSP, and CAB disciplines. Respected for meticulous attention to detail and a steadfast commitment to operational excellence.

Your operation deserves the peace of mind that comes from knowing expertise is always within reach. With the PROS Advisory Retainer, that assurance is built into your organization year-round.